Return & Refund Policy – Sugandhim Ayurveda
Effective Date: January 1, 2026
At Sugandhim Ayurveda, customer satisfaction is important to us. We are committed to delivering high-quality Ayurvedic wellness products. Please read our Return & Refund Policy carefully before placing an order.
1. Return Eligibility
Returns may be accepted only under the following circumstances:
- You received a damaged or defective product.
- You received the wrong product.
- The product was damaged during shipping.
- The product received is significantly different from what was ordered.
To be eligible for a return:
- The return request must be raised within 48 hours of delivery.
- The product must be unused, unopened, and in its original packaging.
- All labels, seals, accessories, invoices, and free gifts must be returned with the product.
2. Products Not Eligible for Return
For hygiene and safety reasons, we do not accept returns for:
- Opened or used products.
- Products with broken safety seals.
- Herbal supplements, wellness products, juices, oils, capsules, tablets, powders, or consumable items after opening.
- Gift Cards or promotional vouchers.
- Clearance, sale, or special offer products (unless damaged or incorrect).
3. Refund Policy
Refunds will only be processed after the returned product has been received and inspected by our quality team.
If approved:
- Prepaid orders will be refunded to the original payment method.
- Refunds are generally processed within 5–7 business days after approval.
- The time taken for the refund to appear depends on your bank or payment service provider.
Shipping charges (if applicable) are non-refundable unless the return is due to our error.
4. Replacement Policy
We will gladly provide a replacement if:
- You received a damaged product.
- You received the wrong product.
- The product was damaged during transit.
Replacement requests must be made within 48 hours of delivery with clear photos or an unboxing video showing the issue.
5. Return Process
To request a return or replacement:
- Contact our customer support within 48 hours of delivery.
- Share your:
- Order Number
- Name
- Registered Mobile Number
- Reason for Return
- Clear product photos or unboxing video (if applicable)
- Our team will review your request.
- If approved, we will provide return instructions or arrange pickup where available.
6. Refund Not Applicable
Refunds will not be issued if:
- The product has been used or opened.
- The return request is made after the specified time period.
- The product was damaged due to misuse or improper storage.
- Incorrect shipping information was provided by the customer.
- The customer refuses delivery without prior cancellation approval.
7. Order Cancellation
Orders may be cancelled only before dispatch. Once dispatched, orders cannot be cancelled. Please refer to our Cancellation Policy for complete details.
8. Contact Us
Sugandhim Ayurveda
📍 Delhi – 110086, India
📞 +91 99119 97247
📧 support@sugandhimayurveda.com
🕒 Customer Support: Monday to Saturday | 6:00 AM – 8:00 PM
