Shipping Policy – Sugandhim Ayurveda
Effective Date: January 1, 2026
At Sugandhim Ayurveda, we are committed to delivering your orders safely and promptly across India. Please read our Shipping Policy to understand how we process and deliver your orders.
1. Order Processing
Orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
During festive seasons, promotional campaigns, or high-demand periods, order processing may take slightly longer.
2. Shipping Coverage
We currently ship across India through trusted courier partners.
For international shipping inquiries, please contact our customer support before placing your order.
3. Estimated Delivery Time
Estimated delivery time depends on your location.
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–5 Business Days |
| Tier 2 & Tier 3 Cities | 3–7 Business Days |
| Remote Areas | 5–10 Business Days |
Delivery timelines are estimates and may vary due to weather conditions, courier delays, government restrictions, or other unforeseen circumstances.
4. Shipping Charges
- Shipping charges (if applicable) will be displayed during checkout before payment.
- We may offer Free Shipping on selected products, promotional offers, or orders above a specified value.
- Additional shipping charges may apply for remote or special service areas.
5. Order Tracking
Once your order is shipped, you will receive:
- Order confirmation email/SMS
- Shipment tracking details
- Courier tracking number
You can also track your order through the Order Tracking page available on our website.
6. Delivery Attempts
Our courier partner will make multiple delivery attempts.
If the delivery cannot be completed due to:
- Incorrect address
- Customer unavailable
- Incorrect contact number
- Refusal to accept delivery
the order may be returned to us. Re-shipping charges may apply.
7. Delivery Inspection
Please inspect your package immediately upon delivery.
If you receive:
- Damaged package
- Open package
- Missing items
- Wrong product
Please contact us within 48 hours of delivery with clear photos or an unboxing video for faster assistance.
8. Delayed Deliveries
While we strive to deliver every order on time, delivery may occasionally be delayed due to:
- Weather conditions
- Natural disasters
- Transport disruptions
- Government regulations
- Courier operational issues
- High order volume
We appreciate your patience and understanding in such situations.
9. Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information.
Sugandhim Ayurveda is not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided during checkout.
10. Cash on Delivery (COD)
Cash on Delivery (COD) is available for selected locations.
Sugandhim Ayurveda reserves the right to disable COD for certain pin codes, high-value orders, or specific products.
11. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Sugandhim Ayurveda
📍 Delhi – 110086, India
📞 Mobile: +91 99119 97247
📧 Email: support@sugandhimayurveda.com
🕒 Customer Support Hours: Monday to Saturday | 6:00 AM – 8:00 PM
